When someone new joins your organization, how do you manage their onboarding? Chances are, you already have processes in place for everything. The employee paperwork is taken care of by HR, the on-floor assistance and other training is probably provided by a senior team member or the training and development team, and your IT team or So, what is a MSP anyways? A Managed Services Provider, or MSP, acts as an extension to your own team to offer on-demand IT support and carry the responsibility of all IT logistics, which could include: cybersecurity, infrastructure, licensing, software and hardware recommendations, purchasing and set up, etc. An MSP can also help keep you aligned on IT rules and regulations so that business owners can run their business without the worry of meeting regulatory requirements. handles their IT/computer set up. But, what happens when they are leaving the organization. Is your off-boarding process just as meticulous?
Businesses pay a lot of attention to data safety and security when employees are handling their data, but often overlook the same when it comes to outgoing employees. But, outgoing employees can be a threat to your organization’s data security. You never know when a disgruntled employee may actually go out of their way to intentionally harm your business by stealing (and later misusing or selling) or destroying your data. Even if an employee is parting ways with your company on good terms, and you trust them, there’s still a need to ensure your data security is not compromised at the time of their off-boarding. Below are some actions to put in place to protect your company’s data:
- Revoke access to any company accounts that the outgoing employee may have. This includes email addresses, applications and software used for work purposes, server, shared drives/folders etc. You can revoke access, restrict access to their user ID or delete their account.
- Change any shared passwords.
- Inform vendors and other organizations that they have been dealing with on your company’s behalf, that they will no longer be working with you, so they shouldn’t be entertaining any requests for data or access and let them know of the person who will be taking over their role.
- Take charge of their computer and other devices and perform an audit to ensure there has been no unauthorized data sharing or transfer.
- Ensure they are not leaving the premises with any hardware such as pen drives that may contain sensitive information.
- Monitor your IT network for any unusual activity.
Some may argue that it may seem like taking the above steps may make it look like you’re not trusting their own employees, but this is a common and an essential process during any exit of staff. At the end of the day, when it comes to data security and safety, nothing can be left chance, because the stakes are far too high. A single data leak or misuse may cost a ton of money–not just in terms of penalties, lawsuit settlements and fines, but also your brand image/reputation and clients. If you or your team is unsure if you have a process for off-boarding employees, our team would be happy to help prepare a documented process that will help provide assurance of keeping your company’s data safe and secure.