Don’t settle for an IT “provider.” Forge a partnership.

Your relationship with your IT vendor shouldn’t be purely transactional. It should be a partnership based on trust, communication, and full strategic alignment on your company’s long-term objectives. To determine whether your MSP is moving your company ahead or holding it back, consider the following:

• If they focus on solving problems as they arise rather than thinking holistically about how technology can enable your business’s success, that’s a problem.
• If they aren’t regularly discussing short- and long-term business goals with your leadership team, and proposing solutions aimed at helping you achieve them, that’s a problem.
• If they rigidly refuses to adjust its tried-and-true approach to meet your unique operational and marketing challenges, that’s a problem.

Companies run into these problems with MSPs because they’ve hired a provider rather than a partner. It’s a problem that actively harms businesses every day.